IT Support Specialist

IT Support Specialist

The Association of the United States Army is looking for a talented Support Specialist with primary responsibilities for maintaining the company’s computer systems, audio/visual assistance, managing users, and supporting staff at a Tier I support position.

Duties and Responsibilities:

  • Maintaining the computer systems of the company.
  • Provide end-user support, resolving technical issues and provides technical assistance for all operating and application systems.
  • Maintain user accounts, equipment, and appropriate access to the company’s systems.
  • Provide Audio-Visual assistance with conference room setups and running events in conference event center rooms.
  • Use a computer tracking system to manage new tickets.
  • Proactively collaborate with our IT team to analyze and resolve performance and other IT related issues.
  • Assist management, staff, and our IT team to implement IT initiatives.
  • Create and maintain procedures and technical documentation.
  • Work schedule will be Tuesday, Wednesday, Thursday, 8am-5pm on site at companies Arlington, VA office, with Monday and Friday being hybrid remote days.
  • Flexibility in schedule to work weekends or as required by manager.
  • Ability to lift and move up to 20lbs of computer equipment.


  • 2-4+ years of experience working in Office 365 software.
  • Working knowledge of Active Directory and Multifactor Authentication.
  • 2-4+ years of experience working on Windows and Mac operating systems.
  • Working knowledge of Zoom and Teams conferencing applications.
  • Experience with HP, Microsoft, and Apple hardware.
  • Working knowledge of Audio/Video system components.
  • Experience working in a service desk platform.
  • Excellent written and oral communication and interpersonal skills.
  • Ability to work in a team-oriented, collaborative, and respectful environment.

Education and/or Experience:

  • High School Diploma or bachelor’s degree in information systems or equivalent experience.
  • Two or more years of progressive IT experience.


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