The Army mission—to deploy, fight, and win our Nation’s wars—is dependent on agile strategies and operational readiness. To achieve this mission, the Department of Defense needs to modernize with 21st century solutions that enable seamless connection for the entire Army across all departments and processes, anywhere in the world.

ServiceNow is proud to be a trusted partner of the U.S. Army, connecting people, processes, and technology to enhance the readiness, resiliency, and capabilities of the force. ServiceNow serves as the foundation for digital workflows, connecting people, functions, and systems across the Army. ServiceNow connects siloed departments and systems and providing a single and transparent platform for quicker communication and decision-making.

The ServiceNow platform is available to organizations across the Army enterprise to support operations, improve readiness, and deliver services to soldiers and their families.

Modernize Army Operations

Replacing manual tasks with automated workflows is critical to improving efficiency across every aspect of Army operations – from IT to the mission. ServiceNow breaks down data silos with automation that replaces manual tasks, creating transparency and accountability with digital workflows. No matter what type of service is needed, there is a common way to request and track that ask. The platform bridges silos to launch new collaborations while maintaining independent systems and proprietary data simultaneously. Operational efficiency is improved as people have clear insights into employee requests and work being done in relation to that request across the organization. This allows for service across departments to be delivered as a complete answer to the initial service call.

ServiceNow enables the DoD to modernize Maintenance Repair Operations (MRO) by securely digitizing the process to reduce the time necessary to achieve the mission. The ServiceNow modern MRO solution gathers all requests and automated alerts, including those from IoT monitoring devices, into one system. Using Artificial Intelligence (AI) and Machine Learning (ML), these requests may be prioritized and routed appropriately, reducing time to action. Utilizing a service portal allows users submitting requests to self-help in real time. Requests are prioritized based on severity and risk and are assigned to personnel best able to address the issue quickly based on skill sets, past work, and geographical proximity. Automating the complex workflows by which service requests become work orders allows tasks to become trackable. MRO managers working in a single system of action also enables oversight of performance of teams and individuals.
 

Remain Ready and Resilient

The Army must remain ready for anything. But this can be challenging when faced with outdated, manual, and disparate systems, siloed teams, increased fiscal pressures, and mounting cyber threats. ServiceNow allows for legacy systems to continue to be the workhorse behind the scenes while providing a more functional user interface for completing day-to-day tasks. A successfully connected enterprise means that the right people get involved at the right time.

ServiceNow enables the use of a centralized portal for modernized HR practices to include training and education program. It enables streamlined employee workflows that create a better, more transparent user experience that promotes cross-agency collaboration and support the Army mission to develop intelligent, thoughtful, and innovative leaders and provide flexible career models to better attract, identify, and develop soldiers. This video shows how this approach is working as LTC Kristin Saling, Director of the Commanding General's Innovation Cell, U.S. Army Human Resources Command, details how processes streamlined with a people-first lens are empowering soldiers and building a stronger force.
 

Put People First

The foundation of Army excellence has always been its people. The Army can solidify its people-first approach by providing consistent support, connectivity, efficiencies, and resources to soldiers and their families. This means providing consumer-like experiences with digital services across every interaction with the Army, replacing ad-hoc processes and tedious personnel actions with a connected, frictionless, and intuitive omnichannel user experience.

ServiceNow powers the Army Maintenance Application, streamlining the process to report maintenance issues with base housing. Through a single portal, residents can request maintenance support for simple plumbing issues through remediation of dangerous mold situations. The full collection of data means that technicians are dispatched with the right background and the right supplies to fix the problem the first time. The single platform gathering all of the data gives leadership an at a glance view of bottlenecks and causes including inventory or staffing issues. Customer feedback is also gathered through this portal informing planning and supporting reports to Congress.

From IT to the mission, ServiceNow is proud to support the Army’s readiness. For more information, visit https://your.servicenow.com/Army.