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Army Medicine Gets High Marks in Survey

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U.S. Army
Thursday, January 04, 2018

Army medical treatment facilities have a 93 percent satisfaction rate with soldiers, retirees and families, according to a 2017 outpatient survey.

The Army News Service reports the Joint Outpatient Experience Survey, the JOES, also shows 83 percent are satisfied with access to care and 78 percent are pleased with Army pharmacies.

Results are based on surveys of about 10 percent of all patients at military medical facilities, with random selection of who receives a survey.

Survey results are shared with treatment facilities so they can see what is working and what isn’t. One problem identifies in the Army News Service Report is the challenge of making initial appointments, a process that can take several calls if the scheduler doesn’t find an immediate opening. Work is underway to improve the process.